1. What is ISO 20000-1:2018?

ISO 20000-1:2018 is an international standard for information technology service management, providing requirements for organizations to build, implement, maintain and improve effective IT service management systems.

2. Requirements that need to be prepared before ISO 20000-1:2018 certification

Before proceeding with ISO 20000-1:2018 certification, businesses need to prepare the following steps:

1. Staff training: Ensure employees have sufficient knowledge of ISO 20000-1:2018 and IT service management requirements.
2. Set up a management system: Develop processes and guidance documents to comply with ISO 20000-1:2018 standards.
3. Set up an IT service management system in accordance with the requirements of the standard.
4. Ensure there are enough human and material resources to deploy and maintain the system.
5. Establish processes and instructions for operating IT services.
6. Internal inspection and evaluation: Perform assessments to ensure IT service management systems operate effectively and comply with regulations.

3. Summary of requirements according to ISO 20000-1:2018

ISO 20000-1:2018 is an international standard for information technology service management (IT Service Management), setting requirements for organizations to build, deploy, maintain and improve service management systems. IT service. Below are the main requirements according to ISO 20000-1:2018:

1. Scope and fields of application:

   • Clearly define the scope and areas to which the IT service management system applies.

2. Leadership and commitment:

   • There must be a commitment from leadership to continuously improve the quality of IT services and comply with the requirements of ISO 20000-1:2018.

3. IT service management policy:

   • There must be an approved and published IT service management policy.

4. Resource management:

   • Ensure there are enough human and material resources to deploy and maintain the IT service management system.

5. Service management process:

   • Establish and maintain processes related to IT service management such as service management, incident management, problem management, change management, etc.

6. Data and information management:

   • Protect and manage data and information related to IT services according to standard requirements.

7. Risk management:

   • Identify, assess and manage risks related to IT service management.

8. Supplier and contractor management:

   • Ensure that collaborating suppliers and contractors comply with the requirements of ISO 20000-1:2018.

9. Manage service progress:

   • Ensure service schedules are met and improved over time.

10. IT system management:

    • Ensure IT systems are effectively managed and ready for service provision.

11. Implementation and improvement management:

    • Execute IT service management system implementation and improvement activities.

12. Manage corrective measures:

    • Ensure corrective action is taken promptly and effectively.

13. Monitor, evaluate and handle complaints:

    • Monitor, evaluate and handle complaints from customers and stakeholders.

14. Test, validate and improve:

    • Test and validate the effectiveness of the IT service management system and implement improvement measures.

These requirements not only help organizations meet the requirements of ISO 20000-1:2018, but also serve as a basis for continuously improving IT service management and enhancing customer satisfaction. Implementing and maintaining these requirements ensures the validity, transparency and effectiveness of the IT service management system within the organization.

And your company’s operating procedures, please contact us for more details.

ISO 20000-1:2018 certification fee

ISO 20000-1:2018 certification fees depend on many factors such as the size of the organization, the scope of certification, and the certification organization chosen. Typically, the fee will include:

• • Preliminary assessment fee
  • Official assessment fee
  • Annual monitoring fee

Businesses should contact certification organizations directly to receive specific quotes.

Benefits of ISO 20000-1:2018 certification

ISO 20000-1:2018 certification brings many benefits to businesses, including:

• Meet legal requirements: Ensure that medical products are manufactured in compliance with legal regulations.
• Enhance reputation and image: Enhance the trust of customers and partners in the quality of IT services.
• Strengthen risk management: Minimize risks and incidents in the process of providing IT services.

•  

Why choose an ISO 20000-1:2018 certification organization recognized by UAF, EGAC

Choosing an accredited certification body ensures that your ISO 20000-1:2018 certificate will be globally valid and widely recognized. These organizations often have experience and high reputation in assessment and certification, providing maximum support to businesses during the certification process.

Choosing a certification organization recognized by UAF and EGAC ensures the legality and reputation of ISO 20000-1:2018 certification internationally, helping organizations increase reliability and promote innovation. sustainable development.

Frequently asked questions when certifying to ISO 20000-1:2018

Question 1: Does ISO 20000-1:2018 apply to all types of organizations?

• • ISO 20000-1:2018 applies to organizations that provide information technology services, including both internal service providers and external service providers.

Question 2: How long does the ISO 20000-1:2018 assessment and certification process take?

• • Assessment and certification time depends on the size and complexity of the organization’s IT service management system, and can typically take from several months to a year.

Question 3: What are the main benefits of ISO 20000-1:2018?

• • ISO 20000-1:2018 helps organizations improve service quality, strengthen risk management capabilities, meet legal requirements and enhance customer satisfaction.

Instructions documents